Mechanicsburg

Scheduled maintenance is currently in progress. We will provide updates as necessary.

ConnectWise is investigating recent attempts of unauthorized access associated with the ConnectWise Cloud Backup environment. Upon detecting this threat, we promptly initiated our incident response procedures. Containment measures are in place, and our investigation continues. At this time, there is no indication that partner backup data has been accessed. Our engineering teams are continuing to explore the nature and scope of the issue. Our investigation is ongoing, and we will provide additional information as appropriate. We appreciate your patience while we work through this process. Indicators of Compromise (IOCs) The following indicators have been associated with the reported suspicious authentication activity . Source IP Address 144.172.64.128 Observed User Agents Python-urllib/3.12 python-requests/2.31 These indicators are provided transparency to assist with security monitoring and investigation. Their presence alone does not establish unauthorized activity or confirm compromise.

Title: Some users may be unable to access or protect content using Azure Rights Management (ARM) across Microsoft 365 services User impact: Users may be unable to access or protect content using ARM across Microsoft 365 services. More info: Impact may prevent users from encrypting or decrypting protected content, including files and email messages, across Microsoft 365 services that rely on ARM. Current status: We’ve identified that some service components responsible for processing Azure Rights Management requests are in an unhealthy state. We’re attempting to restart the affected components to mitigate impact. We’re seeing early signs of service recovery and are investigating the root cause while evaluating whether additional mitigation actions are required. Scope of impact: Some users attempting to encrypt or decrypt content using Microsoft 365 services that rely on ARM may be impacted. Next update by: Monday, October 19, 2026, at 11:00 AM UTC

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Twilio customers may be experiencing voice call failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

We are aware that customers with AI Agents Advanced data hosted in the EU region may see missing or delayed agent and customer messages in conversation views, as well as missing or delayed analytics data. We understand that incomplete conversation history and reporting can disrupt your work, and we apologize for the impact. Our engineers have applied changes to restore processing and are monitoring recovery while the remaining backlog clears. Based on the current processing rate, we estimate the backlog will clear over the next few hours, with delayed data populating as it is processed. This estimate may change, and some remaining data gaps may require additional recovery work. We continue to investigate these gaps and will provide further updates as recovery progresses. Thank you for your patience while we work to restore complete visibility into your data.