There is a scheduled maintenance window for an upcoming Keepit platform release, during which SaaS Backup will be unavailable. Maintenance Window: Canada Data Center: April 14th 01:00 am to 06:00 am EST (Eastern Standard Time) Australia Data Center: April 14th 07:00 am to 10:00 am EST (Eastern Standard Time) United Kingdom Data Center: April 15th 01:00 am to 03:00 am EST (Eastern Standard Time) United States Data Center: April 16th 02:00 am to 06:00 am EST (Eastern Standard Time) Europe Data Center: April 16th 09:00 am - 12:00 PM EST (Eastern Standard Time) During this maintenance window, the following impacts are expected: 1. Users will not be able to access backups or make configuration changes (including retention) from the CW Platform. 2. New partner onboarding and SaaS Backup (Keepit) account creation will be unavailable, and new orders cannot be processed. 3. Connector information and job status updates may not be reflected accurately. After the maintenance window, services should resume and functionality will be available as usual. If you have any questions or face issues post this planned maintenance, please contact us at recover@connectwise.com. We appreciate your patience and flexibility.
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The issue has been identified and our engineering team is actively working through final validation. Additional updates will be shared as more information becomes available.
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We have observed a recovery in SMS delivery from Twilio to AT&T network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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On 4/14/2026 between 12:28 UTC to 12:58 UTC, a subset of users may have experienced issues with Client login, AI Chat Compose, Meeting joining features & Dashboards in the Europe Region. Will continue to monitor the services. This incident has been resolved and the affected services have been restored. Thank you for your patience.
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LastPass
Service Degradation Affecting Client login, AI Chat Compose, Meeting joining features & Dashboards in the Europe Region
Zoom
StatusGator